If you notice a problem with your telephone, please follow these steps before calling a repair technician.
1. Unplug a phone that is in good working order.
2. Go to the protector on the outside of the house.
3. Unscrew and open the cover of the protector.
4. Unplug the modular jack, wait 3 minutes and plug the phone into the modular jack socket.
5. Your inside wiring in now being bypassed and your phone is now plugged directly into Keystone Arthur Telephone Company lines.
6. If you have a dial tone, then the problem is inside wiring or equipment.
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CUSTOMER
1. Customer owned equipment
(phones, fax, modem, etc.)
2. Wall telephone jack
3. Telephone inside wiring
TELEPHONE COMPANY
4. Arrester
(test jack / network interface protector)
5. Outside buried telephone service wire
6. Pedestal |
· Unplug the phone set from the protector and plug the internal modular jack back into the protector. Disconnect all equipment from the inside jacks (phones, fax, satellite receiver, modem, etc.), then, with a phone in good working order, verify the dial tone. Also press a number on the phone to see if you can break dial tone, then hang up and see if you get dial tone again. This will help isolate the trouble if it is equipment related.
7. If you do not have a dial tone while plugged in to the protector, then the problem is with Keystone Arthur Telephone Company lines or the phone set that you used to plug in to the protector. Try another set (if available) and plug into the modular jack socket to verify.
8. If you still do not have a dial tone, please call and we will send a repair technician to isolate and repair the trouble. If you do not have inside wiring maintenances. There will be a service charge of $35 per hour plus materials if the problem is inside your home.
By trying this procedure before calling an inside repair technician, you may be able to fix the problem yourself and in turn save money. |
